eheadspace is a Australia-based support service. Free online and phone support for young people aged 12–25. It's set up specifically for younger people, so the language and pace are designed with that in mind.

• You can reach them via phone (1800 650 890) or their website.
• Someone will listen first and let you set the pace.
• You don't have to know what's wrong or how to describe it — they're used to helping people start from anywhere.
• If they're not the right fit, they can usually point you toward something that is.

Questions people often ask

• While you wait or decide: slow your breathing — in for 4, hold for 4, out for 6. Repeat a few times.
• Cold water on your wrists or face can take the edge off acute panic in a minute or two.
• If life is in danger right now, call 000 instead of waiting.